Overview STORE MANAGER - DYMOCKS CHATSWOOD role at Dymocks Books Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia.
The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.
As a Store Manager you will lead a knowledgeable and passionate team to provide the highest level of customer service.
You will have a love of books, gifts and stationery, and be passionate about achieving sales targets by helping customers find the right items.
You will continuously learn, including about current releases, gifts or stationery.
You will promote a broad range of products from the extensive assortment of books, gifts and stationery in Australia and offer the Booklover Program to every customer.
You will be involved in keeping the store stocked, operating the registers, and assisting in all duties involved in running a busy retail store.
Reporting to the Regional General Manager, this role will involve leading, coaching and managing a small team to achieve business goals.
Employment type Full-time, 5 days per week, with requirements to work on Saturdays and occasionally Sundays when required.
Responsibilities Achieve store sales budgets Achieve Booklover sign up targets Achieve add-on sales targets Build a culture of sales performance within the store and drive this through the team Establish and achieve profitability and sales goals identified in the annual budget Identify new sales opportunities Provide ongoing coaching and support to employees on how to best achieve sales Create effective and cost-efficient rostering for a small team of permanent and casual team members Manage inventory, including stock ordering, returns, and close management of aged stock to balance sales, service, and financial constraints Lead the team by demonstrating and embodying highly developed sales skills and leadership behaviours Recruitment and onboarding of new store employees Update employees regularly on new product knowledge, identifying and acting upon any individual training needs Conduct regular store management meetings to provide direction, receive feedback, and keep the team well informed Provide training and development opportunities to support achievement of objectives and store succession planning Ensure contingency plans are in place to manage unplanned interruptions to business Monitor and maintain company-mandated processes and procedures throughout the store Maximise the outcomes of national marketing programs, develop and implement local store marketing and events within style and budget Monitor and manage store compliance activities, audit and operational expenses Report to the business on achievements and future initiatives Establish and maintain consistent service and merchandising standards throughout the store Qualifications and Experience Store management experience, ideally in books, stationery, and/or gifting Experience achieving personal KPIs and driving store team KPIs (budget, conversion, ATV, UPT, etc.) Demonstrated knowledge of visual merchandising techniques Passion for and knowledge of our products; ability to adapt as the range grows Ability to provide superior levels of service to every customer and inspire the team to do the same Accuracy, attention to detail, and ability to work quickly Self-motivated and team-oriented Strong communication and leadership skills Proficiency with retail systems; Advance Retail highly desirable Proficiency with Kronos Workforce Ready highly desirable Ability to comfortably lift 20 kg Privacy and Other Privacy: By applying for employment with Dymocks you consent to the collection and use of your personal information for the purpose of assessing your suitability for employment.
Any personal information collected will be dealt with in accordance with Dymocks' privacy policy, accessible at: To all recruitment agencies, we do not accept resumes or partnership opportunities.
Please do not forward resumes to Dymocks or any of our employees.
We are not responsible for any fees associated with unsolicited resumes.
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📌 Store Manager - Dymocks Chatswood
🏢 Dymocks Books
📍 New South Wales