Bilingual Customer Service Advisor
Location: Cambridge
Work environment: Fully office-based Monday to Friday
Salary: £28,000 – £30,000 a year (depending on experience)
Reference: 5526M2
Responsibilities
* Provide outstanding customer support to customers.
* Handle incoming queries by phone, email and live chat.
* Ensure all calls are logged accurately.
* Provide customer training on products.
* Monitor and report any issues as needed.
* Any additional tasks as needed by management.
Candidate's Profile
* Fluent in Spanish, Italian or German or Polish (written and spoken) – essential.
* Experience in customer service – beneficial.
* Excellent communication skills.
* Customer focused with a high attention to details.
* Good IT skills.
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