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Join to apply for the Sales Specialist (Sydney Showroom) role at Castlery
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We're rethinking homes for how people really live, and we're looking for a Retail Sales Specialist to join our Sydney Showroom team to help shape the future of living—one thoughtful detail at a time.
Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.
What you'll be doing
* Engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
* Listen actively to customers' preferences and requirements, providing recommendations and solutions.
* Responsible for the conversion of sales from walk-in customers
* Recommend design-focused solutions tailored to customers' requirements (style of home décor desired, floor plan, etc.).
* Build and nurture customer relationships to encourage repeat business and referrals.
* Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
* Work closely with cross-functional teams to ensure customer satisfaction are met.
* Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
* Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.
What you'll need
* Prior experience in retail sales, preferably in furniture, home décor, or related industries.
* Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
* Ability to work in a fast-paced and dynamic environment.
* Commitment in giving and receiving feedback – you feel there is always more to learn and are open to feedback on your performance.
* Commitment to quality with exceptional attention to detail.
* Good work ethic
* Excellent team player.
* Stay relevant and updated with furniture and consumer trends, ready to apply your learning in customer interactions.
* Flexibility to work weekends and holidays as required.
Job Information
* Location: Supa Centa Moore Park, 2a Todman Ave, Kensington NSW 2033, Australia
* Working hours: Retail hours
Built for Real Life, Designed for What's Next
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Technology, Information and Internet
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