Front Office Manager
The Novotel Barossa Valley Resort is seeking a Front Office Manager to lead our dedicated team in delivering exceptional guest experiences. As a seasoned hospitality leader, you will oversee the day-to-day operations of our Front Office team, ensuring smooth, efficient service delivery while maintaining brand standards and driving financial performance.
Key Responsibilities:
* Manage daily Front Office operations with a focus on guest satisfaction and team support
* Collaborate with Financial Controller to ensure night audit accuracy
* Prepare forecasts and monthly reports to track key performance indicators
* Ensure public areas meet cleanliness and presentation standards
* Liaise with Housekeeping and Reservations to maintain quality and efficiency
* Lead by example and embody the Accor Heartist values
* Support VIP guests and manage group requirements with care and precision
Requirements:
* Previous leadership experience in a Front Office role within a hotel environment
* Strong organisational and communication skills
* Guest-first mindset with a passion for hospitality
* Proven ability to drive team performance and financial results
* Experience with hotel systems and reporting
* Collaborative, positive approach and commitment to excellence
Benefits:
* Opportunity to lead a vibrant, supportive team in a beautiful wine region
* Access to global Accor benefits, including discounts and career development
* Potential permanent role at the end of the contract for the right candidate
Qualifications:
* Minimum of 5 years of relevant experience in the hotel industry
* Strong background in Front Office procedures and Opera PMS
* Working knowledge of Microsoft Outlook and Microsoft Office
* Proven experience managing rosters and costs to achieve budgets and targets
* Experience supervising, training and motivating team members
* Experience creating rosters and adhering to wage control