Operations Support Champion
">
This role is an exciting opportunity for a motivated and customer-focused individual to join our dynamic IMB Solutions Services team.
">
Key responsibilities include:
">
">
* Interacting with customers via phone, online and other communication channels to provide expert advice and quality service.
">
* Completing a wide range of transactional activities and administrative requirements for members and the business.
">
* Supporting key operational functions such as Digital ID, Online account fulfilment and verification of data.
">
* Assisting with Quality Assurance reviews on inbound contacts.
">
* Providing a high level of professionalism and customer service to members, external parties and internal employees.
">
* Resolving escalated customer complaints in a timely and professional manner.
">
* Investigating transactional/data or financial issues and discrepancies with the ability to resolve effectively or escalate as required.
">
">
Required skills and qualifications include:
">
">
* A positive approach to work and contributing to your team.
">
* The willingness to learn, embrace change, take initiative and identify areas for improvements and automation.
">
* Knowledge of financial products and services and the laws and regulations governing the provision of deposits and investments.
">
* Effective communication skills, patience and empathy with the ability to work with internal customers and members to resolve disputes.
">
* The ability to work methodically through high volumes of work with attention to detail.
">
* A good level of digital literacy with accurate data entry, numeracy and computer skills.
">
">
Benefits of this role include:
">
">
* Opportunity for growth and development with on-the-job training provided.
">
* Hybrid working available.
">