As a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world's transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat.
You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.
What You'll Do
* Offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
* Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla's product offering and answering questions
* Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI's
* Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
* Ensure close and tailored communication with customers at all touch points.
* Inform and educate professionals on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
* Effectively present and sell and support the delivery and installation the entire Tesla eco-system
* Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
* Ensure excellent customer service and individual solutions for our customer
* Help create, maintain and develop sales and delivery pipelines in line with expectations
* Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
* Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
* Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
* Perform additional responsibilities as assigned to meet business needs
* Manage any additional duties to support wider business requirements.
What You'll Bring
* Experience in providing excellent customer service in a fast-paced environment.
* Confident in creating great conversations and relationships tailored to the customer's needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
* Ability to thrive in a team-based environment and achieve common goals
* Great problem solving skills, and strong ability to take initiative and be proactive.
* Ability to effectively handle multiple priorities, organize workload, and meet deadlines
* Resilience, adaptability and a constant desire to develop
* Capable of working autonomously as well as in a team.
* Positivity, enthusiasm and a passion towards the mission of Tesla.
* Confident in learning and adapting to multiple technologies.
* Able to communicate, read, and write effectively in the English language on all levels
* Have the required language skills if required by our local markets
* Good knowledge of MS Office
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