Technical Support Engineer Role
Job Description:
You will be responsible for owning, investigating and resolving customer technical issues. This role requires strong problem-solving skills, collaboration and research skills to develop technical proficiency.
Key Responsibilities:
* Investigate and resolve customer technical issues.
* Develop specific technical and professional proficiency to enable you to resolve customer issues.
* Identify potential product defects and escalate appropriately.
As a Technical Support Engineer, you will have the opportunity to accelerate your career growth, hone your problem-solving and collaboration skills, and develop your technical proficiency.
Required Skills and Qualifications:
Education:
* Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field.
Experience:
* 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
* 2+ years experience working in a customer-facing role.
* 2+ years experience working on technical projects.
Core Skills:
* Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
* Ability to troubleshoot and resolve common Intune issues.
* Experience in Windows Autopilot and advanced troubleshooting skills.
* LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
* Experience in Windows updates implementation and troubleshooting.
* Operating Systems Concepts – Active Directory, Security, OS Internals.
* Experience with Windows 10,11, i OS, Android, and Mac OS devices and operating systems.
* Familiarity with networking concepts and protocols.
* Experience with Mobile Device Management and Mobile Application Management.
* Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
* Knowledge of System Center Configuration manager or system management.
Benefits:
Australian Citizenship is preferred, role based in Sydney. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.