DO YOU HAVE A SENSE FOR STYLE & A KEEN EYE FOR DETAIL?
If you are a dynamic individual with a flair and passion for interiors, Trilogy would love to hear from you.
We are always looking for self-motivated and driven candidates who have exceptional interpersonal and sales skills.
The Trilogy Team prides themselves on building outstanding customer service relationships and strong partnerships within the workplace.
Excellent professional presentation is paramount along with an enthusiastic and positive attitude. A willingness to work efficiently in a team environment along with the ability to use your own initiative is crucial.
If you feel you would be an asset to Trilogy and would like the opportunity to join a very committed and high performing team, please contact us today. You are welcome to submit the form with your details and relevant experience or alternatively upload your current Curriculum Vitae. Alternatively, please submit your CV along with a covering letter detailing relevant experience Attention to Tyler Formica
To be considered for these position, please submit your CV along with a covering letter detailing relevant experience to Tyler Formica. Alternatively submit your submission via this website link.
Assistant Manager – Luxury Furniture & Homewares
Full Time Position Available– 35 hours per week
Step into a space where design, detail, and customer experience are at the heart of everything we do. For nearly four decades, TRILOGY has brought exclusive, European-inspired pieces to their loyal clientele who value sophistication and craftsmanship. Located in the heart of Claremont, our showroom is a destination for those seeking timeless interiors. We're looking for a vibrant and design-savvy Assistant Manager to be a part of our story, support day-to-day operations of our showroom and continue to elevate our success in turning client visions into reality.
Why join our team?
* Our showroom is a special place, not just for our clients, but for our team. We believe exceptional service starts with a culture where you feel as supported and valued as our clientele.
* This is an opportunity to work in an environment where no two days are the same and you will enjoy coming to work.
* You will be remunerated with a competitive salary package and of course staff discounts that will make you the most adored family member and friend when it comes to gift giving…
* The only glass ceilings that exist are the ones in our clientele's conservatories With Trilogy you will be given opportunities for professional growth.
* Rare opportunity to work within a well-respected brand with unique collections in a beautifully curated showroom.
* Onsite parking available.
* 35 hour week, no late night or Sunday trading.
What will you be doing?
* Support the Managing Director and General Manager in daily operations, maintaining a professional and inspiring retail environment.
* Deliver exceptional service by guiding customers through design-led collections, multiple ranges and crafting tailored proposals and quotations, including custom soft furnishings.
* Drive team performance by leading, training, and motivating staff to meet sales targets and uphold high service standards, report monthly sales figures.
* Coordinate and quote for furniture deliveries.
* Manage website content with support from the General Manager for Trilogy and Kartell Perth (including product uploads, image formatting (via Adobe Photoshop), product specifications, descriptions, and branding alignment).
* Demonstrate intermediate proficiency in Adobe Photoshop for professional image formatting and product presentation.
* Maintain and update customer databases via Klaviyo; schedule and send promotional emails and contribute to marketing initiatives.
* Utilise both Shopify and Klaviyo platforms for comprehensive customer database management and e-commerce operations.
* Process sales, returns, refunds, credit notes, and gift vouchers using Shopify; reconcile daily sales and manage special order paperwork and scheduling.
* Liaise with the Warehouse Team and Kartell Milan representatives to ensure efficient stock transfers, product updates, and client support.
* Generate shipping documents and schedule couriers for online orders.
* Maintain showroom presentation to reflect brand elegance and quality.
* Oversee stock management, merchandising, and product displays.
* Handle customer disputes with professionalism and care.
What we are looking for in you
* Proven experience in retail leadership, ideally in high-end furniture, interiors, or luxury goods.
* Minimum 3-5 years of retail leadership experience demonstrating progressive responsibility and team management capabilities.
* A natural connector — personable, warm, and able to inspire both clients and team members
* Proven sales ability with a customer-first approach.
* Exceptionally organised, with a sharp eye for detail and follow-through
* A genuine passion for design, interiors, and homewares.
If you're an Assistant Manager who is ready to lead in a space that celebrates design, craftsmanship, and client connection – this is your chance to be a part of something truly special.