Join to apply for the Liability Claim Specialist role at Youi Insurance
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Join to apply for the Liability Claim Specialist role at Youi Insurance
Exciting & unique opportunity to work with strategic partners to deliver exceptional end-to-end general liability claims management.
Purpose of the role
Manage a portfolio of claims from start to finish, delivering evidence-based outcomes while providing exceptional customer service throughout the claims journey.
Key priorities
* Manage a portfolio of liability claims across home, landlord, and SME products
* Proactively drive exceptional outcomes and timely claim resolutions
* Deliver strong financial and customer service results
* Build and maintain effective relationships with suppliers and intermediaries
* Respond to customer queries with professionalism and care
* Contribute to continuous improvement within the claims team
* Ensure compliance with regulations and the General Insurance Code of Practice
* Maintain high performance across evolving business KPIs
* Promote a strong risk and safety culture in line with company policies
* Champion Youi's values and support operational excellence
About you
Experience & Knowledge:
* Minimum 5 years' insurance claims experience, including 3+ years in liability claims
* Strong knowledge of relevant legislation, regulations, and legal processes
* Solid understanding of claims principles across multiple portfolios
* Understanding of broker-intermediated markets and managing service agreements
* Proven ability to deliver exceptional customer service in complex environments
* Solutions-focused with strong commercial acumen and sound judgment
* Effective at managing competing priorities and meeting deadlines
* Excellent written and verbal communication skills
* Committed to compliance and accountability within delegated authority
* Demonstrates alignment with company values and contributes to a positive team culture
* Legal qualifications highly regarded
Ways of working
Fortitude Valley office:
Conveniently located at the corner of James St and Ann St, our Fortitude Valley office is just a short walk from the train station and well-connected by bus. It's also near some of Brisbane's best restaurants, bars, and shops
Why Youi?
At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we're growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you're ready to make a difference, join us
* Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
* Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
* Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
* Career Growth – Career progression and paid study leave.
As a Circle Back Initiative member, we commit to respond to every application.
* Our Internal Talent Acquisition team handles all hiring, and we don't accept unsolicited resumes sent to hiring managers. *
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Product Management and Legal
* Industries
Insurance
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