Personal Banking Consultant Role
We exist with the purpose of Opening up a World of Opportunity.
We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for customers and colleagues through global connectivity. We bring together people, ideas and capital that nurture progress and growth, helping to create a better world for all.
As an employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, embedded flexible working culture and range of benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
The ambition is to become Australia's #1 International Retail Bank, focus on internationalist customer and build progressive bank for future. Investments are made in long term growth including expanding branch network and digital capability to deliver premium service to high net worth customers.
This entry level role allows you to expand on customer service experience. It's excellent opportunity to make difference and start career as Personal Banking Consultant at Collins Street Branch.
Main responsibilities will include:
* Provide seamless end to end customer experience by advising them on appropriate products and services
* Be brand ambassador for HSBC in branch as you liaise directly with customers
* Introduce, promote and assist customers with digital banking solutions to meet customer needs
* Contribute to fulfil customer's needs by providing personal banking products and services with customer centric approach
* Manage customer feedback and enquiries effectively
* Participate in ongoing training and development plans