Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian Citizen residing in Australia.What you get to do in this roleProcess Mapping, Value Chain Analysis, KPI management and reporting, Establish Business Value Outcomes, get hands on and guide ServiceNow teams to Operational Excellence.Perform Continuous Improvement exercises, identifying and removing waste within our internal processes, and executing operational improvement opportunities that will delight our customers.Aid Compliance teams engaged in Audit, Documentation, Training, Risk Assessment and other Compliance related deliverables.Manage issues arising from failed audits to ensure successful execution of related tasks.Support and or participate in the delivery of new or updated services and infrastructure to increase productivity and enhance the end user experience.Build relationships with the partner teams to collaborate, design and develop innovative approaches, capabilities, and superior solutions for customer support ranging from simple to complex.Develop key performance indicators to measure success within technical domain. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.In order to be successful in this role, we need someone who has previous experience or an aptitude and interest in learning for following disciplines:Process EngineeringContinuous ImprovementLean Six SigmaOrganisational and Operational Change ManagementProblem ManagementOperations AnalysisITIL V3Project ManagementNot sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!