Sales Engineer and Customer Success Manager - Australia (Contractor) AustraliaClever is on a mission to connect every student, worldwide, to a world of learning.
With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally.
As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere.
Clever, a Kahoot!
Company, is headquartered in San Francisco, CA, but our impact extends far beyond.
Learn more about us at a Sales Engineering and Customer Success Manager, you will help shape a recent type of role at Clever – a Clever expert who can meld Success, Support, and Onboarding to create experiences that make new customers in Australia enthusiastic advocates for Clever.
You'll also be a technology ambassador to help our international sales team members thrive.
You'll work closely with the sales, marketing, and customer success teams to develop and execute strategies that strengthen the Clever brand and network globally.
This role will primarily focus on helping expand Clever within Australia but will also be pulled into customer work that involves serviceable regions in Asia.Location: Australia-based (remote)Contract: 12 months, potential for extensionSalary: Competitive, commensurate with experienceWork rights: Applicants must have the legal right to work in Australia.A DAY IN THE LIFE:Sales, Customer Success & Relationship BuildingBuild and maintain relationships with key stakeholders, especially within schools, to drive the adoption and retention of Clever's products.Collaborate with School and SMS Administrators, Application Partners, and other teams to provide outstanding customer experiences and solutions.Own the Customer Experience from sales discovery onward, ensuring clear communication about Clever's products and strong customer sentiment towards Clever.Technical Support and Implementation: Provide pre and post technical support to ensure successful sales process and product implementation, ensuring new customers understand and fully adopt Clever's products.Independently manage and prioritize international customer support, maintaining a high level of customer satisfaction.Communicate with School and MAT Administrators and our Application Partners to resolve product-related issues.Leverage Salesforce for customer communication, ensuring consistent tracking and enabling data insights related to our international onboarding, success, and support motions.Drive upsell and adoption of Clever's products within strategic international schools.Communicate the value of Clever's products to stakeholders at all levels, including key decision makers, fostering long-term partnerships and creating customer champions.Process Improvement & Collaboration:Utilize tools (e.g., Asana, Salesforce) and platforms to streamline and enhance project management, performance tracking, and team collaboration (with support from Business Operations).
Work with cross-functional teams to gather customer feedback, provide actionable insights, and advocate on behalf of customers.WHAT WE'RE LOOKING FOR:Experience working with school administrators in Australia on technical products.Excellent communication and technical skills, with the ability to engage diverse audiences effectively and translate technical information to non-technical stakeholders.Experience in a sales, customer success,
📌 Sales Engineer And Customer Success Manager – Australia [Contractor]
🏢 Clever
📍 Perth