Operations Manager (Group Leader) – Integral Delivery Key Responsibilities Lead and Develop Your People
* Build a culture of accountability and care — identify the right people quickly, back them to grow, and manage performance with clarity and fairness.
* Support Section Leaders in managing their own teams — coaching them on KPIs, capacity planning, and performance conversations.
* Run structured onboarding and training cycles so new starters are set up for success from day one.
* Foster a high-performance culture where people feel valued, trusted, and motivated to do their best work.
Drive Operational Efficiency
* Lead a Service Delivery Group to full capacity, maintaining scheduling above 90% of available team capacity at all times.
* Ensure workflow efficiency, scheduling timelines, service confirmation rates, and operational accuracy are consistently met.
* Continuously identify process improvements and eliminate waste across scheduling, delivery, and administration workflows.
* Develop reporting dashboards and performance tracking frameworks to keep the Group operating at its best.
* Monitor operational KPIs and lead indicators weekly - act early when performance trends in the wrong direction.
Strategic Planning & Business Growth
* Contribute to the Group's growth strategy — identify new service opportunities, client segments, and efficiency gains.
* Support expansion initiatives and design scalable processes that grow with the business.
* Build the capacity and structure of the Group proactively — hiring ahead of growth, not in response to gaps.
* Identify risks to service delivery and put mitigation plans in place before issues arise.
Own Your Client Relationships
* Proactively communicate with clients on service delivery, schedule changes, and additional works.
* Oversee Delivery Partner performance and engagement — ensuring service standards, compliance, and communication protocols are maintained.
* Resolve complaints promptly and use them as an opportunity to strengthen trust.
* Pursue new client relationships to expand the Group's reach and commercial footprint.
* Own the Group P&L - understand your revenue, cost base, and margin, and actively manage all three.
* Monitor operational margin performance and identify cost efficiencies without compromising service quality or team wellbeing.
* Complete weekly expense reconciliation and payroll input accurately and on time.
Compliance, Safety & Risk Management
* Ensure full compliance with WHS obligations, SWMS, industry awards, and the Fair Work Act across all operations.
* Vehicle registrations and equipment maintenance schedules.
* Prepare the Group for bi-annual audit surveillance across quality, safety, and environment systems.
* Report incidents and complaints promptly, transparently, and in accordance with Frontline's standards.
* Embed a safety-first mindset across field teams — ensure every team member goes home safe.
About You
You're a natural leader who earns respect through action and consistency. You're ambitious and growth-oriented - motivated not just to manage a group, but to build one. You think in systems, not just tasks: you see inefficiency and want to fix it, you see potential in people and want to unlock it, and you see a business unit and want to make it exceptional.
You're proud to serve, solutions-focused under pressure, and genuinely aligned with the idea that great service and great culture go hand in hand.
Key Experience
* 2–5+ years in operations, service delivery or leadership
* Experience managing leaders or supervisors
* Exposure to financial oversight
* Strong organisational and stakeholder management skills
* Experience in a service-based or multi-site environment highly regarded
What We Offer
$100,000 – $120,000 + Super (commensurate with experience) + incentive potential
A leadership role with real influence
Opportunity to grow with a scaling organisation
Supportive executive team and collaborative culture
Why Join Us?
* Real leadership scope — this is a role where your decisions matter and your impact is visible.
* A supportive executive team and collaborative culture that backs you to succeed.
* Genuine autonomy to lead your way, within a business that has strong values and clear direction.
* Sydney -based with some travel, in a growing organisation with national presence.
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