Client Care Representative Job Description
This role involves providing exceptional service to clients and helping them manage their hearing health in a diverse client-facing environment.
Key responsibilities include:
* Welcoming clients and managing their experience for optimal outcomes
* Scheduling and confirming appointments for our clients
* Providing administrative support to Clinicians
* Efficiently managing the day-to-day operations of clinics, including opening and closing procedures
* Managing the clinic phone line and shared email inbox
* Billing clients correctly and taking payments
* Learning and using software and applications effectively
To be successful in this role, you will need:
* Prior experience in face-to-face customer service and/or administration
* A passion for delivering an amazing client experience
* Great communication and active listening skills
* Resilience, self-motivation, and lots of energy
* Excellent organisational and time management skills
* Ability to work autonomously and effectively within a team
* Focus on results and the best possible outcomes for both the clinic and clients
* Intermediate computer skills
* An interest in learning about features and basic repair/maintenance of hearing aids
Benefits
We offer a competitive remuneration package, salary packaging options, uniform allowance, paid parental leave, access to discounts from retailers via our Employee Enrichment Hub, generous employee discounts on Sonova Products, online wellbeing centre & Employee Assistance Program (EAP), access to the LinkedIn Learning Platform, opportunity to grow and develop in your role and beyond, a values-driven and people-centred culture, being part of a dynamic and supportive team in the hearing industry, a genuinely rewarding role with purpose and meaning.