InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
Part of InvoCare, Patch & Purr is leading provider of pet cremation services in NSW with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.
As a Relationship Manager, you will play a key role in driving business growth by connecting with veterinary owners and practice managers, promoting our services, and identifying new opportunities. You will be at the forefront of fostering strong client relationships and contributing to strategic initiatives. If you are ready to make a real impact and help us grow, we would love to hear from you!
Duties of a Relationship Manager
Provide outstanding customer service to veterinary owners and practice managers, showcasing our products and services while supporting staff training and development.
Identify new business opportunities, stay ahead of market trends, and contribute to the company's growth and success.
Resolve client issues with professionalism, attend industry events, and collaborate on strategies to expand market share.
Work towards achieving sales targets, manage data efficiently, and prepare reports using CRM systems.
Build and nurture strong relationships with key stakeholders, support business development initiatives, and uphold company policies and standards.
About you
* Knowledge of the Veterinary industry desirable, however not essential
* Experience supporting clients in a geographically large region
* Experience with CRM databases
* Excellent verbal and interpersonal skills
* Development and maintenance of client relationships
* Internal communication and interaction with other inter‐organisational functions
* Exceptional customer focus and service orientation
* Ability to effectively manage multiple tasks
Benefits of joining InvoCare
* Reward and recognition programs
* Tailored induction and training programs
* Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
* Networking opportunities across the business and with peers
* Birthday and paid parental leave
* Free access to Employee Assistant Program
We are a diverse workplace and equal opportunity employer.
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