Responsibilities
* Act as an ambassador for the hotel at all times
* To provide a consistent and high quality standard of gaming service to all clients
* Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development
* Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team
* Work closely with management to achieve high quality service, presentation and delivery to all guests
* Ensure excellent and professional client service at all times
* Knowledge of the gaming industry and environment
* Communicate and liaise with management in order to upkeep the highest level of gaming service
* Follow gaming legislation. standards and procedures
* Adhere to responsible service of alcohol and licensing provisions and standards at all times
* Ability to work in a team based environment
* Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures
* Develop and maintain high levels of service within the hotel, particularly within departments, on a daily basis
* Proficient in the professional service and dispensing of a wide range of alcoholic and non-alcoholic beverages
* Courteous, welcoming and informative
* Involved in the service of a variety of functions requiring gaming or beverage service
* Establish good professional relationship with existing and new clients
* Have a good understanding of all departments within Hotel to be able to sell to the inquiring customer
* Strong and effective communication methods with management and staff
* Consistent and professional delivery of our products such as wine service, tap beer and food offerings
* Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times
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