DePuy Synthes is recruiting a Technology Manager, CRM (ASPAC) in Tokyo, Japan or Sydney, Australia. This role owns end‐to‐end management, deployment and support of platforms that enable sales effectiveness, customer engagement and data‐driven decision‐making for our selling organization.
Responsibilities
* Act as the primary product owner for platforms that interface with Sales and customers across the region, translating business needs into product requirements, user stories and prioritized backlogs.
* Align with global IT and business strategies, including systems such as CRM, Compensation, Marketing, Ordering and customer service.
* Partner with Sales, Marketing, Customer Service and Analytics teams to improve customer engagement, pipeline management and field productivity.
* Lead the application of AI, advanced analytics and automation to modernise commercial platforms, enhancing engagement, pricing, revenue optimisation and data‐driven decision‐making.
* Lead cross‐functional delivery teams to ensure timely, high‐quality releases using agile and product‐centric practices.
* Ensure solutions comply with data privacy, security and regulatory requirements, including customer data governance.
* Monitor platform performance, adoption and business outcomes, driving continuous improvement based on insights and feedback.
* Manage vendor and system integrator relationships supporting CRM platforms and integrations.
* Integrate Johnson & Johnson's Credo and Leadership Imperatives into product decisions and team leadership.
Qualifications
* Required: Bachelor's degree in Information Technology, Computer Science, Engineering, Business or a related field.
* 6–8 years of experience in IT product management, technology product ownership or commercial technology delivery.
* Hands‐on experience with enterprise CRM platforms (e.g., Salesforce or equivalent).
* Strong understanding of commercial business processes, including sales operations and customer lifecycle management.
* Demonstrated ability to translate business needs into product roadmaps and delivery plans.
* Experience leading cross‐functional teams using agile or hybrid delivery methodologies.
* Strong stakeholder management and leadership skills in a matrixed environment.
* Language: English.
* Desirable: Master's degree (MBA or equivalent).
* Experience supporting medical device, life sciences or other regulated commercial environments.
* Knowledge of data privacy, compliance and customer data governance.
* Experience managing external vendors and system integrators.
* Exposure to advanced CRM capabilities such as analytics, AI‐enabled insights or omnichannel engagement.
* Certifications: Agile, Scrum Product Owner or CRM platform certifications.
* Travel: Up to 15%, primarily domestic.
Benefits
* Competitive remuneration package.
* Continuous training and support.
* Award‐winning leadership development programmes.
* Inclusive, flexible and accessible working arrangements.
Equal Opportunity Employer
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status or other characteristics protected by federal, state or local law. Johnson & Johnson actively seeks qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section503 of the Rehabilitation Act.
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