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Process Excellence Lead – Business Process Analyst
Process Excellence Lead – Business Process Analyst
* Permanent Role
* Location Sydney, Melbourne, or Brisbane
About the role:
The Business Process Analyst is responsible for enabling an exceptional home claims experience through supporting best practice operational process design and delivery.
The role will be accountable for documenting/analysing current processes, identifying areas for improvement, and supporting the implementation of solutions to enhance business and customer outcomes, whilst ensuring compliance with relevant standards, obligations, and regulations.
More specifically, you will:
* Document and analyse current state processes to identify opportunities to improve business, customer, and regulatory outcomes.
* Support process redesign activity with relevant stakeholders to enable effective ideation, discovery, and delivery activity.
* Support process reviews to ensuring compliance with obligations, risk appetite and industry standard.
* Collect, analyse, and interpret data to support decision making and process improvement initiatives.
* Work closely with key stakeholders to gather requirements, gain insights, and secure buy-in for process changes.
* Support appropriate change management strategies in consultation with stakeholders to implement change and minimise barriers to effective delivery.
* Collaborate and build strong relationships with customers to match the right solution to each customer's needs – placing the customer at the heart of decisions.
* Proactively consider, identify and manage risks, issues, and blockers. Actively demonstrate and promote strong risk maturity and awareness.
About You:
* Relevant tertiary qualification (e.g.) Desired
* Minimum 2 years Process Analyst experience (mandatory)
* Knowledge of Home Claims Customer processes and systems (highly regarded)
* Excellent written and verbal communication skills (highly regarded)
Key Capabilities:
* Advanced communication skills with strong ability to convey, receive, and accurately interpret information.
* Highly developed interpersonal and people management skills: ability to deal with people at all levels. Proven ability to work collaboratively with a diverse range of stakeholders to get the best outcomes.
* Customer focussed – committed to increasing customer experience and delivering high quality solutions within required timeframes
* Strong business acumen with knowledge of business drivers
* Excellent time management skills with an ability to adapt and change direction as required
* Strong ability to establish priorities, drive initiatives, monitor and adjust workloads to achieve objectives
* Flexibility, with strong ability to lead others successfully through cultural, process, system and transformational change
* High level of conceptual thinking with an ability to identify interdependencies.
* High level of project delivery and change management capability with proven success designing and implementing change.
What we can offer you:
* Discounts and offers on a range of insurance products
* A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
* Invest in your brighter future with ongoing study support and career development programs.
* Give back to our communities with payroll giving, donation matching and paid volunteer leave.
* Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Advertised: 21 Jul 2025 AUS Eastern Standard Time
Applications close: 28 Jul 2025 AUS Eastern Standard Time
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The Business Process Analyst is responsible for enabling an exceptional home claims experience through supporting best practice operational process design and delivery.
The Business Process Analyst is responsible for enabling an exceptional home claims experience through supporting best practice operational process design and delivery.
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