USDS Resiliency Operations Center is responsible for Incident Management, Crisis Management, Business Continuity, Disaster Recovery alignment, and proactive Readiness and Preparedness programming for US Operations for Tiktok. This position requires the ability to work well, act quickly, bring the right people to the table, and understand processes to analyze situations accurately.
The US Security and Privacy Operations - Data Protection Incident Responder will report to the USDS Resiliency Operations Center Lead. This position is responsible for managing incidents that are escalated from business units to investigate, coordinate cross-functional triage and mitigation activities, remediation coordination and tracking, reporting and communication, and escalate to the Enterprise Incident Response Lead if the incident reaches a crisis threshold.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department.
Responsibilities
- Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary
- Communicate incident response concepts and protocols in a digestible manner to non-technical audiences
- Support tracking/maintenance/advancement/execution of USDS Incident Response projects
- Participate in incident response activities and escalation to crisis as needed
- Know incident response plans and procedures, including identification, remediation, containment, and eradication procedures
- Know Crisis Management Plans and procedures, thresholds, and execute activation procedures
- Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendations
Qualifications
Minimum Qualifications:
- Bachelors’ Degree or industry equivalent work experience in CyberSecurity, emergency management, or crisis management with a focus on security analytics and incident response
- 3+ years experience in incident management operations, crisis management planning, and/or exercises
- Experience with identifying and responding to threats and threat actors
- Excellent communication & collaboration skills, and ability to influence without authority
- Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and multi-functional teams
- Demonstrated time management, problem-solving, effort prioritization, and interpersonal skills
Preferred Qualifications:
- Experience in emergency operations, planning, and/or exercises, including program design and implementation
- Strong project management skills and thought leadership
- Coordinating high-profile, complex incident situations
- Social media, entertainment, startup, and/or tech industry
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users protected.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
TikTok is an equal opportunities employer and welcomes applications from all qualified candidates.
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📌 Data Protection Incident Responder - USDS
🏢 Tiktok
📍 Sydney