Leadership Opportunity
As a retail sales professional and charismatic leader, you will manage a team of sales professionals and drive the success of our retail operations.
* Couch and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
* Demonstrate sales leadership by role playing and having an active presence in customer facing locations
* Train and develop team on sales and delivery processes
* Analyse data to determine optimal business strategies
* Set individual goals for your team, ensuring goals are aligned with store goals
* Ensure team is fluent in all aspects of product knowledge
* Partner with Marketing to identify local marketing and event opportunities to drive sales
* Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location
Customer Experience
Provide best-in-class experience in every interaction. Manage escalations quickly and effectively, empower employees to make decisions in the customers' best interest, while also supporting our mission.
* Resolve people and safety issues in a timely manner, collaborating with HR and other teams effectively
* Ensure all employees adhere to policies and procedures
Employee Engagement
Recruit, train, and develop management team and employees to ensure all positions are filled in a timely manner. Support and implement training, continually evaluate employee performance, and provide constant feedback to drive results.
* Identify high-potential talent and succession plan for needs of the business
Brand Standards
Ensure facility maintenance and showroom presentation adhere to brand standards. Control store expenses, reduce costs, and maintain Tesla's Dress Code and Grooming Guidelines