Hybrid Work Environment & BenefitsEnjoy a flexible work environment with hybrid arrangements and SCHADS level 6 remuneration.At New Horizons, we aim to foster a unified organization where teams collaborate to deliver exceptional outcomes. This new position has been created following our recent restructure.What’s in It for You?Professional Development: Opportunities for continuous learning and career growth.Supportive Team Environment: Work with a collaborative and motivated team.Innovative Culture: Be part of a forward-thinking organization that values creativity and innovation.Flexible Work Arrangements: Enjoy a balance between work and personal life.Community Engagement: Make a positive impact in the local community.Diverse and Inclusive Workplace: Work in an environment that values diversity and inclusion.Our BenefitsSalary packaging of up to $15,900+ in tax-free pay per FBT yearInternal and external learning and development opportunitiesSupportive corporate culture and working environmentLeave loading and superannuationEmployee Assistance Program providing counselling servicesEligibility for our recognition program and celebration of serviceThe OpportunityWe are seeking a dynamic and experienced Service Delivery Manager to oversee complex services, ensuring compliance, financial stability, and alignment with our strategic vision.Your role will involve:Delivering high-quality, person-centered experiences.Monitoring performance and empowering Program and Experience Leads.Building and maintaining strong relationships with the community, families, stakeholders, and funding bodies.Ensuring regulatory, procedural, and financial frameworks are met.You will supervise Program and Experience Leads and Customer Experience Coordinators, report to a General Manager, and collaborate with internal teams and external agencies.Key ResponsibilitiesLead Program and Experience Leads and frontline employees to build high-performing teams.Foster a positive learning and development culture through regular feedback and development planning.Identify, support, and coach employees for career progression and talent retention.Maintain a structured operational rhythm with team meetings and 1:1s.Communicate effectively, cascading and escalating information as needed.Manage critical incidents according to policies and procedures.Promote and implement change initiatives, modeling positive behavior.Support the General Manager in forecasting, reviewing, and aligning budgets.Drive service excellence initiatives, including quality checks and stakeholder engagement.Build strong networks with external customers and stakeholders.Skills and Experience5-10 years of experience in a managerial or leadership position, overseeing teams of 10 or more members.Proven track record in managing operational tasks and shaping strategic initiatives across various departments.Experience managing relationships with key stakeholders and representing the organization in high-level negotiations.A relevant bachelor’s degree in business, management, or community services; postgraduate qualifications are highly valued.In-depth knowledge of compliance and regulatory requirements in human services.High level of technical literacy, especially with Microsoft Office and reporting systems.Strong people leadership skills with a proactive, supportive, and inclusive management style.Knowledge of person-centered principles and outcomes-focused support.Valid NSW C class driver’s license, capable of driving large vehicles.Excellent communication skills, both written and verbal.Pre-employment ChecksNational Disability Insurance Scheme Worker CheckHealth declaration formWorking with Children Check or equivalentNational Police Background CheckIf this sounds like you, please apply directly.
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