At Youi, we're not just about insurance – we're about people. Our customers. Our teams. Our communities.
We're on the lookout for a State Manager – Home Assessing to join us at our head office in Sippy Downs. This is a leadership role with real impact – where your ability to develop others, lead with heart, and balance customer care with commercial smarts will make a difference every day.
In this role, you'll lead our home assessing operations across Queensland, ensuring every assessment is accurate, fair and timely. You'll guide and inspire a high-performing team, build strong partnerships with our builder and trade networks, and drive improvements in quality, efficiency, and customer satisfaction. You'll also play a key role in our catastrophe (CAT) response, helping us deliver when our customers need us most.
What you'll be doing:
* Lead and develop a team of assessing leaders and assessors, fostering a culture of trust, support and accountability
* Oversee both field and desktop assessments, ensuring compliance, quality repair standards, and great customer outcomes
* Build and maintain strong relationships with builder and trade networks to consistently deliver high-quality repairs
* Monitor performance across cost, quality, and customer satisfaction, driving continuous improvement
* Contribute to broader Youi objectives including safety, quality, and financial sustainability
What we're looking for:
* 5+ years' experience in construction, assessing, or a related industry
* Proven operational leadership experience and a track record of developing high-performing teams
* Strong understanding of insurance products, repair standards, and relevant legislation
* Commercially minded with the ability to balance business goals and customer care
* A down-to-earth communicator who thrives on building relationships and getting results
Why Youi?
* Based at our award-winning Sunshine Coast HQ
* Join a values-driven, supportive team that genuinely cares
* Make a difference to people's lives when it matters most
* 22 days annual leave, plus volunteer leave, and yearly salary reviews
* Career progression opportunities – we believe in promoting from within
* An awesome work culture that encourages creativity and celebrates diversity
* Free skin checks, flu jabs, and wealth mastery sessions
* Discounted insurance products
* Discounted gym memberships through Fitness Passport
* Onsite barber, brow bar, massage therapist, mobile mechanic, and car detailing
* End of trip facilities
* Casual dress code
If you're ready to bring your leadership experience to a role that matters – Apply Now #J-18808-Ljbffr