Job Title: Customer Support Specialist
Are you a people person looking for a challenging and rewarding role? We are seeking multiple Customer Support Specialists to join our team!
As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and support via phone, email or in-person. You will be responsible for resolving customer inquiries, addressing concerns and escalating issues when necessary.
We are looking for someone who is passionate about delivering outstanding customer experiences, is highly organized, and can work effectively in a fast-paced environment. If you have excellent communication skills, a positive attitude and a strong work ethic, we would love to hear from you!
About the Role:
* Provide exceptional customer service via phone, email, chat or in-person
* Resolve customer inquiries and address concerns in a timely and professional manner
* Educate customers on products and services to increase satisfaction and loyalty
* Escalate complex issues to senior colleagues or management when necessary
Requirements:
* Excellent communication and interpersonal skills
* Highly organized and able to multitask in a fast-paced environment
* Able to work independently and as part of a team
* Familiarity with customer relationship management (CRM) software an asset
Benefits:
* Ongoing training and development opportunities
* A competitive salary and benefits package
* The opportunity to work with a dynamic and growing company
Why Join Our Team?
* We are committed to providing a safe and inclusive work environment
* We offer a comprehensive employee assistance program (EAP)
* We recognize and reward outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter.