Job Description
We are seeking a self-motivated individual to step into a leadership position and grow the business. The role is accountable for achieving business objectives in the Midwest of WA.
The successful candidate will be responsible for managing customer satisfaction, ensuring service improvements, and monitoring financial metrics for the branch.
They will also be responsible for developing and maintaining business relationships with customers, managing compliance with health, safety, and environmental standards, and managing facilities maintenance.
Key Responsibilities:
* Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
* Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
* Responsible for all functions and financial metrics for the branch.
* Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
* Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
* Manages compliance with health, safety, and environmental standards and compliance.
* Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
* Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
Required Skills and Qualifications
Skillset Requirements:
* Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
* Customer focus - Building strong customer relationships and delivering customer-centric solutions.
* Decision quality - Making good and timely decisions that keep the organization moving forward.
* Develops talent - Developing people to meet both their career goals and the organizations goals.
* Drives results - Consistently achieving results, even under tough circumstances.
* Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Benefits
Compensation and Benefits:
* Annual Salary commensurate with experience
* Superannuation
* Participation in an annual variable compensation (bonus) program
* Income protection insurance
* PC software / hardware and a range of vehicles
* Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
Others
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and / or expression, or other status protected by law.