The Company:
Our client is a trusted leader in sustainable water solutions, delivering cutting-edge systems for water storage, rainwater harvesting, and wastewater treatment. From homes to businesses and rural properties, they proudly design, deliver, and install innovative products that help Australians manage water smarter - nationwide.
About the role:
This role will report directly to the Service Manager.
As aService Coordinator, you will play a key role in managing incoming customer inquiries and troubleshooting technical issues within dynamic service and warranty environments. This role also requires proven experience in coordinating service operations, including job scheduling and technician dispatch, along with strong technical acumen.
Additional:
* Processing Jobs, Sales quotes and orders, and data entry.
* Maintaining customer records, ensuring accuracy and good attention to detail.
* Coordinating warranty claims and liaising with suppliers for resolution.
* Working closely with various stakeholders.
Essential Criteria:
* Experience in a service coordination position.
* Customer service experience.
* Familiar with various systems: MS Suite, Dynamics, Order processing related.
* Industry experience is desired.
* Organised, strong attention to detail, strong stakeholder engagement skills.
Additional information:
Shortlisted candidates may be required to undertake pre-employment Drug & Alcohol testing and a relative medical assessment.Please apply now through the appropriate link. For any questions, please call Joanna Chen on or *Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.*
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.