About This Role
We are seeking a proactive Customer Experience Specialist to deliver exceptional service outcomes for internal and external customers. This role plays a key part in customer service delivery, order management, pricing support, CRM/ERP systems, and continuous improvement initiatives.
You'll work closely with commercial, supply chain and quality teams to ensure customers receive timely, accurate and high-quality service across the full order lifecycle.
Manage end-to-end customer enquiries via phone and email
Deliver high-quality customer service aligned to customer segmentation models
Process, track and manage customer orders across SAP and iScala
Resolve customer issues and complaints in collaboration with internal stakeholders
Generate and manage customer documentation (CoAs, MSDS, PODs, pricing confirmations, backorder reports)
Support pricing activities, credits/debits and order adjustments
Maintain accurate customer master data and records
Utilise Salesforce (SFDC) to manage CRM activities and reporting
Contribute to continuous improvement initiatives and customer experience projects
Support ERP, CRM and digital transformation activities as required
Requirements
Degree qualified with experience in customer service or customer experience roles
Background in a science, technology, industrial or regulated environment preferred
Experience using SAP and Salesforce (highly regarded)
Strong attention to detail with the ability to manage multiple priorities
Confident communicator who enjoys building relationships
Proactive, organised and comfortable working in a fast-paced environment
Strong problem-solving mindset with a focus on continuous improvement
Benefits
6 Month casual contract position
Salary sacrificing
Employee Assistance Program (EAP)
Corporate discounts
About Brunel:
Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.
Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane, Melbourne and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 50 years of successful operation.
Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.
Do you have questions?
If you have any questions or would like to discuss the details of this role, please contact Darren Leavey