About This Role
As a Duty Manager, you will play a vital role in ensuring the smooth operation of the store during your shift. You will be responsible for supporting and guiding team members, handling customer inquiries, and working collaboratively as part of the store management team.
Key Responsibilities
* Open and close the store, supervising shifts to ensure a seamless experience.
* Provide constructive feedback to the team to inspire growth and development.
* Assist in training and onboarding new team members to enhance their skills and knowledge.
* Deliver exceptional customer service by serving customers at the registers with a smile.
* Maintain stock levels to ensure products are readily available for customers.
* Monitor the store environment to prevent incidents and hazards, prioritizing the safety of everyone.
What We Need From You
* Use your initiative to drive quality and efficiency within the work environment.
* Communicate effectively with colleagues at all levels to foster a positive team culture.
* Exhibit professionalism, fairness, and responsibility in every interaction.
* Manage your workload effectively, even in high-pressure situations.
* Lead by example, promoting a positive team spirit that is contagious.
* Offer our customers consistent politeness and courtesy in every interaction.