What success looks like in this role:
The position will be a Subject Matter Expert on Software distribution & Patch Management and AVD management. Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc. Troubleshoot infrastructure & client issues to ensure compliance on rollouts. Custom reporting capability is a must. Assess, Plan, and upgrade systems management tool to ensure its evergreen and new features are explored.
Responsibilities and Accountabilities:
* Candidate with 8 to 11 Yrs. Strong experience in Software Distribution and Patch management using SCCM / Intune
* M365 workload in initial setup & breadth/depth mode for AVD
* Device provisioning & retirement setup
* App provisioning & app attachment for the provisioned users.
* Custom imaging ISO for AVD and period update methodology
* In-depth knowledge of personal / pooled mode along with capacity planning.
* Hands-on other systems management tools like SCCM / Intune would be an added advantage
* Good understanding of the W365 licensing model
* Hands-on Experience on Microsoft Intune preferred
* Handling co-management & Modern device management is an added advantage
* Execution of Enterprise support processes including Incident Management/ Problem Management /Change Management /Service Request Management /Asset & Configuration Management 6 to 8 years of experience in engineering, building, and supporting a large heterogeneous multi-data center computing environment.
* In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis, and resolution of Deployment failures.
* Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions
* In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations, etc.
* Awareness of recent technology changes of all System Center Products.
* Awareness of SCCM V-Next and Windows 10 Servicing.
* Demonstrated proficiency with Designing and Deploying Microsoft products in an Enterprise environment.
* SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.
* In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting.
* Responsible for escalation management, communications, and management of production system problems.
* Knowledge on other deployment tools like Altiris, and LANDesk (Ivanti) will be an advantage.
* Windows & Mobile device management via Intune
* Conditional access policies & Autopilot persona management skills
You will be successful in this role if you have:
Necessary skills:
* NV1 Security Clearance is required.
* Strong understanding of ITIL, specific to Change & Release management
* Experience in managing large-scale transition projects
* Ability and willingness to take direction from team Lead, SDM, and Client Executives
* Ability to work in a team environment
* Able to adapt to a changing technical environment
* Ability to coach other members of the team in their area of expertise
* Ability to communicate clearly with all team members and end-users
* Ability to work with a sense of urgency
* Customer-facing presentation and consulting skills
* Strong knowledge of Microsoft PowerShell
Certifications:
* ITIL Foundation (optional)
* Certification in Configuration Manager & Intune (Optional in case of Good knowledge)
* AVD certification
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