Nixil is seeking a skilled Technical Business Analyst in Melbourne to lead a customer service transformation initiative with a focus on AI-enabled engagement. You will partner with teams to gather and document business requirements while optimising contact centre technology, including Amazon Connect.
The ideal candidate has extensive experience in contacting centre operations and Agile delivery. This position offers a chance to shape digital customer interactions and be part of a creative environment focused on continuous improvement.
#J-18808-Ljbffr