Posted: 6 September
Offer description
Job Overview
This role involves providing high-level customer service and administrative support to internal and external stakeholders, ensuring the efficient delivery of business activities.
* Deliver exceptional customer experiences through professional guidance and support via telephone and email enquiries, resolving issues promptly and escalating complex matters.
* Manage various workflows effectively by utilizing software systems in line with relevant processes and procedures.
* Log reported infrastructure issues in the department's Maintenance Information Management System for action, including contractor escalations.
* Provide administrative support services, such as booking training and travel, procuring supplies, and managing employee onboarding and exit processes.
