Optimizing Digital Ecosystems
We're committed to crafting seamless digital experiences for our people and clients. As a specialist in this field, you'll oversee system deployment, process refinement, automation, and user support across key divisions.
Key Responsibilities:
* Deploy and integrate systems to build a connected, efficient digital ecosystem.
* Identify and implement automation solutions using Microsoft Power Platform and RPA tools.
* Refine integrations between core platforms including FYI Docs, XPM, Ignition, Fee Synergy, and Fuse Sign.
* Design, document, and improve business processes to increase scalability and efficiency.
* Enhance workflows for client onboarding/offboarding, job management, and engagement setup.
* Develop and maintain centralized documentation, policies, and guides in SharePoint and Teams.
* Promote knowledge sharing and version control across all offices and teams.
* Provide hands-on support to staff using business systems and tools.
* Create user training resources and lead internal sessions to build system confidence.
* Collaborate with stakeholders and vendors to resolve issues and improve user experience.
About You
* Experience with automation tools such as Microsoft Power Platform or other RPA platforms.
* Background in a professional services environment (accounting, legal, or financial services preferred).
* Strong skills in process documentation, development, and digital workflow design.
* Sound knowledge of systems integration and operational optimization.
* Excellent communication and stakeholder engagement skills.
* A proactive, solution-focused mindset with the ability to manage multiple priorities.
* Familiarity with the following systems will be highly regarded: Xero Practice Manager (XPM), FYI Docs, Ignition, Fee Synergy, Fuse Sign, Fuse Docs, ATO Mate, Microsoft 365, SharePoint