Sybiz Software is a developer and marketer of business software solutions for Medium Enterprises, with a strong dealer network. A vacancy has become available in the Sybiz Support team; a team primarily focused on "Level 2" and above support, assisting our dealer network who provide frontline application assistance to our customer base of our ERP/ accounting and HCM/ payroll software. Secondarily, providing direct application support to a selection of our customers of the same.
The successful candidate will be process driven, confident and willing to take ownership of individual matters to completion.
Training will be provided on use and support of the Sybiz suite of software.
Tasks include:
* Providing email, telephone and remote access support for our HCM / payroll and ERP / accounting software, primarily to a trained dealer network, secondarily to a selection of customers directly
* Log change requests for the software for review by internal development teams
* Assisting other departments, such as Quality Assurance, as the need arises
Required skills / experience:
* Excellent English communication skills, both written and verbal
* Strong to excellent general IT literacy; a prior role that demonstrated this will be highly valued
* Attention to detail and ability to follow strict processes
* Ability to simplify and explain complicated concepts
* Ability to 'think outside the box', to assist with problem solving
* Understanding (or skills to assist in understanding) of a broad range of business processes
* Work well in a team and independently, managing one's own time and workload
Desired ('Nice to have') skills / experience:
* Experience with accounting, ERP, and / or payroll software specifically; experience with the Sybiz suite specifically is desired, but not required
* Experience with or knowledge of basic accounting practices and/or some exposure to business operations in industries such as service, manufacturing or logistics
* Experience supporting software on desktop, cloud, web and mobile platforms, or education to support this skills
* Experience or exposure to SQL, particularly focusing on T-SQL usage.
Flexibility:
* This is a full-time or near full-time position (minimum 0.8 FTE). Further, after a minimum of three months in the office, the option to work from home two days out of five is available.
To apply:
If including a CV and cover letter, ensure it is of no more than four (4) pages combined.
Only shortlisted candidates will be contacted.
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