Purpose
As Refurbishment Project Delivery Manager, you will oversee a pipeline of refurbishment projects that enhance the presentation, quality and long-term value of our hotel and apartment assets. You'll collaborate closely with operations, suppliers, owners and internal specialists to ensure projects are delivered to brand, budget and quality standards, with minimal operational disruption.
Key Responsibilities
Lead, plan and oversee the tendering and delivery of multiple refurbishment projects simultaneously
Shape project methodologies and ensure consistent planning, quality control and delivery
Provide clear and comprehensive communication to internal teams, property operations and owners
Develop detailed programmes of work that align with occupancy constraints
Liaise with commercial suppliers to ensure quality, compliance and service continuity
Manage prototype installations and coordinate feedback with Sales & Design
Undertake regular quality and safety inspections and maintain compliance documentation
Identify construction defects and drive timely resolution
Prepare Operating & Maintenance Manuals, including warranty and care information
Support, mentor and grow the capability of Project Managers and Project Coordinators
Contribute to accurate reporting and achieve revenue and profitability targets
Skills & Experience
Qualification in Construction, Project Management or a related discipline
Minimum 5 years' management experience in refurbishment, construction, fit-outs or similar environments
Demonstrated ability to coach and mentor project teams
Strong commercial acumen with experience in tendering and contract evaluation
Exceptional communication, negotiation and relationship-building skills
Ability to navigate complex stakeholder environments and drive positive outcomes
Strategic thinking with the ability to plan mid- to long-term
Flexibility, high energy and a genuine passion for hotel operations and asset performance