Job Opportunity
* Support our operations by providing Level 1 & Level 2 end user support in various environments, both on-site and remotely.
* Be responsible for the upkeep and troubleshooting of IT devices within harsh environments, ensuring minimal downtime and optimal performance.
* Monitor network connectivity and ensure smooth operation of applications and devices, including basic server and network connectivity checks.
* Assist with system updates, user account management, and monitoring security measures to safeguard our systems.
* Provide support for Microsoft 365 applications and assist with administration of user access and permissions.
* Participate in maintaining IT security protocols, including updates, patch management, and monitoring for potential threats.
* Contribute to implementing IT procedures and assisting with system documentation to ensure seamless operations.
* Collaborate on small-scale IT projects and contribute to resolving issues across various sites.
* Support overall IT operations across our entities, encompassing multiple production environments and remote sites.