Event Cinemas Mt Gravatt, Upper Mount Gravatt, Queensland, Australia •Title: Cinema Employee Level 1Position Overview:A team member at this level is undertaking induction and training to perform work within this level's scope.Performs all tasks with customer assistance and cinema presentation as the priority, thereby supporting the seamless operation of a cinema entertainment complex.Our Vision is being leaders in creating experiences and properties that escape the ordinary.Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.Our GoalsGrowing revenue above marketBusiness transformationOur ValuesEmpowerment: We make it happenPossibilities: We evolve and innovateCommunity: We make the connectionCinema Worker Level 1 Key AccountabilitiesGeneral Cinema DutiesComplete all duties as per standard operating procedures.Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex.Ensures correct product presentation.Policy and procedures knowledge including all WHS practises.Prepare food and beverages for sale, following standards of quality and presentation.Stock replenishment, in accordance with merchandising planogram.Conduct ticket checks including online check-in procedure while providing assistance to customers, ensuring customer comfort is maintained.Demonstrates and maintains a good knowledge of products and services offered to enhance the overall customer experience.Knowledge of appropriate communication skills, including two-way radios.Undertake minor maintenance and repairs as required.Lost property maintenance.Attend and complete all mandatory training sessions (as applicable) as designated by EVT.Demonstrate awareness of and adherence to fire and emergency training and procedures.May undertake cash handling training under supervision by a Cinema Worker Level 3 (or above).RSA qualifications as required.KPI’sKPI - Operational Responsibility for CinemaNet Promoter Score (NPS) resultsCinema checklists updatedGeneral level of interest in the roleWillingness to help othersSupport of fellow employeesSkills and ExperienceThese are the desired skills and experience for this role:Competent in basic Maths and EnglishBehavioural CapabilitiesThe following are the mindsets and behaviours required for this role:Customer Focused: Dedicated to delivering excellence in customer sentiment. Strives to improve customer sentiment continuously.Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.Communication: Displays effective communication with all team members.Decision Making: Ability to make effective decisions.Work Standards: All tasks are completed to the highest standards.Personal Presentation: Maintains personal presentation and grooming.Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.Event Cinemas Mt Gravatt, Upper Mount Gravatt, Queensland, Australia,
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