Employment Type
Permanent
Closing Date
3 Sept 2024 11:59pm
Job Title
Account Manager-6
Job Summary
Job Description
Connect with Telstra
We're all about helping our customers connect faster, better and smarter. And that's where you come in, to help us realise our purpose to build a connected future so everyone can thrive.
Focus of the Role
- As an Account Manager, you play a pivotal role in the development of deep customer relationships, managing the over-all service quality of NPS and growing your own defined portfolio of accounts. You thrive in maintaining strong customer relationships that grow TBTC and Telstra's revenue across our business customer portfolios.
A taste of what the role entails:
- Your key responsibilities include:_- Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.- Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.- Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.- Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.- Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.- Meet individual and team sales and performance KPIs- Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions- Identify areas of improvement and actively embrace change and technology to better support our business customers
To be successful in this role, you must have:
Required Qualifications- Extensive Sales experience- Strong commercial and technical acumen- Excellent communication skills
Preferred Qualifications- Possess technical knowledge on Telstra systems
If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!