Join to apply for the Hotel Managerrole at Urban Rest
Adelaide, South Australia, Australia
Base pay range
A$80, / yr - A$85, / yr
About Urban Rest
Urban Rest is a fast-growing challenger in the corporate accommodation space with properties across most major Australian capital cities, New Zealand, London and Dublin.
We are a technology enabled business disrupting a stagnant sector with a unique focus on traveller well‑being and sustainability.
We have experienced rapid growth, strong customer loyalty and success expanding in Australia over the last eight years and are now going through a period of rapid scale‑up and global expansion, offering the chance to join a growing business at a pivotal stage of growth.
Benefits and Perks Employee, friends and family discounts at Urban Rest properties
ME Days and Volunteer Days available per year
Monthly and quarterly team socials
Learn from disciplines across the whole business including finance, sales, and marketing, gaining a 360 understanding of running and growing a business
As the company grows, this role will provide plenty of room for career growth and progression
We're a social bunch and we strive to have a fun, friendly, and collaborative work environment About The Role
The Hotel Manager plays a critical role in ensuring exceptional day‑to‑day operational execution and guest satisfaction within our Apart'Hotel asset.
The Hotel Manager will also assist in executing and supporting the greater city / region portfolio.
Acting as the operational owner of the guests' experience, this role combines quality assurance, issue resolution, relationship management, and tactical delivery oversight to elevate Urban Rest's brand reputation at the building level.
You will be responsible for coordinating with internal and external teams to execute quality standards, resolve service requests, optimise maintenance operations, and foster positive relationships with key building stakeholders.
This is a high‑autonomy role requiring a blend of hospitality experience, operational rigour, and strong stakeholder communication.
Responsibilities Building‑Level Inspections (SPAs)Perform structured Service & Product Audits (SPA) across assigned buildings.
Identify and elevate quality issues and opportunities for improvement in building condition and guest experience, including maintenance, furnishing, signage and presentation improvements.
Provide feedback loops to internal teams for remediation and continuous improvement.
Guest Experience Oversight & Field Service Optimisation Monitor guest experience metrics and review open work orders daily within region to ensure timely case resolution.
Flag property readiness or issues affecting upcoming bookings.
Oversight of guest arrival, in‑stay, and departure touchpoints.
Focus on apartment cleanliness, setup, amenities and readiness to check‑in standard.
Accountability for audit pass rates related to room presentation.
Perform overrides or escalation routing within the Field Service system to balance guest priorities with commercial outcomes.
Partner with Guest Relations and