Job Title
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is a leading host agency network in the travel industry and a brand of Corporate Travel Management (CTM). We provide support and resources to independent contractors (ICs) and travel professionals, enabling them to thrive in their businesses.
As a forward-thinking company, we are dedicated to delivering exceptional service and fostering growth within our network.
About the Role:
This role will be responsible for supporting our network of travel advisors, implementing our new client wins, and streamlining operational efficiencies.
The Implementation and Operations Support role will work on multiple requests and enquiries concurrently and ensure that disruptions or changes to technology solutions have as little impact as possible on the customers and Travel Experts.
Key Responsibilities:
* Ensure the functional relationships of our 3rd party Online Booking Tools (OBTs) and proprietary limited tools and Tramada are being supported daily.
* Support Travel Experts to empower themselves to run their own business more effectively through our systems.
* Accountable for the daily operating functionality of systems like Tramada, Serko, Lightning Travelport, Sabre, automation systems, and more.
* Project manage the implementation of new customers with a focus on streamlining the process and speed to market for the implementations of our new client wins.
Requirements:
* Engage with multiple stakeholders including our Travel Expert business owners, corporate customers, CTM's National Support Team, and more.
* Solution-focused and know that customer service is where your passion lies.
* Excellent prioritization and time management skills.
* Previous corporate travel experience or experience in a similar support desk environment.
* A working knowledge of Galileo and Sabre GDS systems.
* Tramada and Serko experience would be advantageous.
* Basic understanding of Online booking tools and their workflows would be advantageous.
Working Position and Benefits:
* At, we walk the talk as a mobile flexible workplace, promoting quality of life balance as a core to success.
* You will be working in a cohesive team, a company that really prides itself on having a positive work environment.
* Ongoing training and coaching to reach your potential.
* Career Development & Progression Opportunities.
Skills and Experience:
* Ability to make decisions autonomously.
* Proficient with Microsoft Programs in particular PowerPoint, Outlook, Word, Excel, and SharePoint.
* Demonstrated ability to effectively problem solve under pressure.
* Ability to communicate with a diverse client base in a professional manner at all times.
* Excellent written and verbal communication skills and the ability to adapt communication style depending on audience knowledge levels.
* Ability to adopt a 'help desk' approach to the role.