Lifeblood is more than just a job or a career, it’s an opportunity to be part of bringing life-changing outcomes to those who need it most.
A day in the life
Inspire Donors to regularly book life-giving blood and plasma donations
Purpose-led, not for profit organization
Work with an award-winning team
Hybrid working model (WFH/WFO) - all equipment provided
Connect, engage, and calibrate with your team in our modern National Contact Centre or online while WFH.
Fully paid comprehensive training
Inclusion, diversity, and employee well-being programs
Career Progression
Multiple Positions
Salary Packaging & discounted health insurance
Discover life-giving possibilities
The Role
In the role of Donor Service Consultant, you will provide a genuine heartfelt service experience that inspires our donors to regularly book life-giving blood and plasma donations, to ensure we meet patient demand within the Australian Community. This could involve a combination of:
inbound and outbound calling,
live chat,
and social media support.
**Sound compelling? Here’s what we’re looking for**:
Exceptional communication skills (active listening, verbal and written)
Proven ability to provide a memorable customer experience
High attention to detail and data entry accuracy
Willingness to contribute to a positive and solution focused team culture
Training and Rostering
4-week training and development program
Ongoing development and career progression opportunities
4/5 weeks WFH
Rotational roster between the hours of 7:30am & 7pm Monday to Friday
1-2 Saturdays in a 10-week rotation
Next steps
If selected, you'll be required to complete a few background checks, we'll be here to help you through the process. If you require any adjustments to be made during the recruitment process, please reach out to the Talent Acquisition Business Partner.
This vacancy is being managed directly by Lifeblood's Talent Acquisition & Engagement team. We will contact our preferred agency partners should we require additional support.
📌 Donor Service Consultant
🏢 Australian Red Cross Lifeblood
📍 Adelaide