Salary and Hours
Onsite, 9‐day fortnight on a rotating 6‐week roster. $87,550 to $98,541 (based on skills & experience) plus 16% allowances/loading and 12% super.
About the Role
As a Local Laws Officer, you'll be key in maintaining community safety and amenity with a customer‐focused approach. Representing the City of Melbourne, you create a positive environment, handling every interaction with professionalism and courtesy. You'll engage with the community, address concerns, provide guidance, and ensure compliance with legislation through education, enforcement, and collaboration with Victoria Police, internal and external departments and other agencies. Your duties include detecting and enforcing breaches related to local laws, smoking, littering, and responding to enquiries. You'll work with the public, property owners, businesses, and residents to achieve positive compliance outcomes. This role is crucial for enhancing the city's amenity, accessibility, safety, and cleanliness, making Melbourne a better place for everyone.
About You
You are a dedicated and community‐focused professional with a strong background in community safety, enforcement, and engagement. You've earned a reputation for effectively addressing community concerns, ensuring compliance, and fostering positive relationships across diverse groups. Your approach is grounded in professionalism, approachability, and collaboration, bringing people together to achieve positive outcomes.
What Your Experience Might Look Like
* Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, personal learning and professional development.
* Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns.
* Ability to make independent decisions under pressure, particularly when there are competing priorities and conflicting views to achieve quality outcomes.
* Excellent customer service skills and an ability to deal with customers at all levels in a tactful and courteous manner.
* Proven skills in written communication including the ability to prepare status reports, statistical information, and recommendations for improvements to processes, procedures and methods of work.
* Full Australian Driver License with the confidence and ability to drive in city traffic.
Desirable
* Tertiary qualifications in a related discipline such as Certificate IV in Local Government (Regulatory Services) and/or equivalent relevant experience.
Benefits of Working With Us
* Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
* Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government‐funded parental leave, with no waiting period to access.
* Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
* Work‐life balance and hybrid working: We support flexible hours.
Inclusion Matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants.
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