Join to apply for the Technical Support Engineer - BMS role at Johnson Controls2 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer - BMS role at Johnson ControlsJohnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.The CompanyJohnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.About The RoleCan be based in Sydney, Melbourne, or BrisbaneThis position will provide technical engineering support for BMS Global Products channel partners and our ABCS channelTo be able to understand and fault find the product technical issue and to be able to resolve, or if required escalate the issue for additional supportEnsure the customers are communicated with regularly with progress of support issue and resolveTo identify should the issue be product manufacture related and if within warranty period. Or that issue has been created by incorrect installation or firmware developed by the customer.To take on training as and when required for customersResponsibilitiesFirst Line Support & Communications: Be the first point of contact for client technical inquiries via email or voicemail, responding promptly, issuing RMA number for tracking and escalating if required.Second Line Support: Investigate technical issues, consult with RnD team, and provide solutions.Site visits: Should the need arise, attend customer sites to assist channel partners in identifying issues, product related.Technical Testing & Knowledge Building: Test equipment, grow your expertise and contribute to our knowledge base with helpful articles.Customer Engagement: Collaborate with sales to introduce new products and solutions, building trust and long-term client relationships.Customer Training: Collaborate with sales to introduce new products and solutions, building trust and long-term client relationships.Product Technical Updates: Ensure customers are informed of new firmware updatesRMA Q&A: Manage and co-ordinate any RMA issues, first point of issue identification, if product and cannot be resolved, process product warranty returns.What We Are Looking For3 - 5 years of experience in Building Management Systems (essential)High-level knowledge of Metasys / Facility Explorer / EasyIO (desirable)Previous experience in technical support roleSkills in IT networks and server environmentsCompetent computer skills in MS Word, Excel, VisioExcellent English written & verbal communications skillsAustralian Citizen or Permanent ResidentDiversity and InclusionJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careersSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIndustrial Machinery ManufacturingReferrals increase your chances of interviewing at Johnson Controls by 2xSign in to set job alerts for “Technical Support Engineer” roles.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$50,000.00-A$54,000.00 1 day agoBox Hill, Victoria, Australia A$27.00-A$30.00 1 week agoMelbourne, Victoria, Australia A$100,000.00-A$120,000.00 3 weeks agoMelbourne, Victoria, Australia A$80,000.00-A$90,000.00 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMulgrave, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 14 hours agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 months agoAssociate Energy Systems Technical Support EngineerMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Melbourne, Victoria, Australia 2 weeks agoResidential Battery Technical Support EngineerSenior Technical Support Engineer - Azure Local (Stack HCI)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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