Join one of Australia's leading student accommodation providers and help shape the experience of students from around the world.
At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.
We're an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.
The opportunity
As the Assistant General Manager of our Kelvin Grove property, you will oversee and support the day-to-day operations of the property, ensuring a welcoming, well-run and student-focused environment. You will lead customer service, sales and occupancy performance, and front and back-office administration, while recruiting, training and guiding a team of Resident Leaders to deliver a vibrant Resident Community Program that supports residents' wellbeing and academic success.
Key tasks and responsibilities consist of, but are not limited to, the following:
* Manage applications, offers, bookings and room allocations
* Ensure leasing compliance and accurate RTA documentation
* Maintain reservation system accuracy
* Monitor student accounts, rent collection and arrears
* Support sales and occupancy targets
* Maintain university and stakeholder relationships
* Recruit, train and lead Resident Leaders
* Oversee delivery of the Resident Community Program
* Uphold a customer-first service culture
Do you have what it takes?
To be successful you will have the following skills and attributes:
* Proven ability to contribute positively within a team environment
* Strong attention to detail and organisational skills
* Commitment to delivering consistently high levels of customer service
* Ability to work autonomously and manage time and priorities effectively
* Excellent written and verbal communication skills
* Confidence working with individuals from diverse cultural backgrounds
* Flexibility to support business needs, including occasional after-hours work and attendance at resident events
What's in it for you?
* Inclusion in a diverse, supportive, and team-focused environment
* Exposure to a unique and fast-growing sector
* Development of business skills, including sales, marketing and business improvement
* Recognition of excellent outcomes and celebrating wins as a team
Think you can demonstrate these talents? Then this could be the role for you. Get in touch!
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