THE ROLE The Manager is responsible for leading, planning, and coordinating the department's Emergency Recovery Support Program for information and service navigation across all recovery environments,to support communities affected by the January 2026 Fires. Reporting to the Director, Emergency Management Strategy and Capability, this position will lead a dynamic team of staff supporting communities with their recovery, in collaboration with the department's divisions. The role will play a key role in managing the delivery of the Emergency Recovery Support Program, focusing on supporting affected people with complex recovery needs. This role requires exceptional relationship building, stakeholder management, communication, and people skills, as well as proven previous experience in complex project management and program delivery, ideally with an emergency recovery lens. This position works closely with key internal and external stakeholders - including Emergency Recovery Victoria, local councils, the department's Emergency Management Psychosocial Services Panel of expert practitioners, peak bodies, and funded agencies within the sector - to deliver this recovery response. This role also requires someone who is able to represent the department at a range of forums, activities, and meetings. This role operates within a highly dynamic and rapidly changing environment and requires the capacity to balance current service delivery needs with forward planning. It requires an advanced understanding of the nuances of recovery within communities impacted by major emergencies. This role will also contribute to the 24-hour, 7-day-a-week preparedness and operations of state-wide emergency response activities in line with departmental guidelines, including undertaking the role of State Duty Officer on a rostered and on call basis. ACCOUNTABILITIES INCLUDE * Strategically design and develop the delivery of departmental objectives that impact significant localised service delivery and meet state-wide departmental and government objectives and community expectations. * Maintain an understanding of issues impacting the department's clients and investigate and lead critical projects that develop and review policies, professional standards and operating practices that enhance service delivery, budget effectiveness, efficiency and improved client outcomes. * Forge strong connections across the department and with external stakeholders to facilitate a partnership approach. Please open the position description to read more. This role requires a Working with Children Check. Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check For more information on what this means, and all other requirements, please see the Position Description. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.