Branch Operations Manager - Port Macquarie
Join Flick Anticimex – a leader in pest control and hygiene services across Australia. We're on the lookout for a hands-on Branch Operations Manager to lead our Port Macquarie branch. This is a key leadership role with a strong operational focus—perfect for someone who thrives on driving efficiency, leading teams, and delivering exceptional service.
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About the Role
As the Branch Operations Manager, you'll take full ownership of the branch's day-to-day operations. This is not a sales or finance-heavy role—it's about operational leadership, team management, and service excellence.
Key Responsibilities:
* Oversee daily branch operations, ensuring compliance, efficiency, and high service standards.
* Lead and support a diverse team of pest control technicians, administrative, and support staff—fostering a culture of accountability, collaboration, and continuous improvement.
* Identify and support revenue opportunities in collaboration with the wider team.
* Recruit and onboard new pest control technicians based on business needs.
* Support ongoing training and development through internal programs.
* Manage the branch fleet to ensure vehicles meet company standards.
* Resolve escalated customer issues promptly and professionally.
* Monitor customer feedback and implement service improvements.
* Provide regular performance reports to senior management.
* Analyse market trends and contribute to regional planning and strategy.
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What We're Looking For
We're seeking someone who:
* Has a strong operational background and leadership experience.
* Brings at least 3 years' experience in a similar operational or people management role.
* Is confident managing teams and driving performance.
* Understands the importance of compliance, safety, and customer satisfaction.
* Thrives in a fast-paced, hands-on environment.
* Has excellent communication and problem-solving skills.
* Is ready to take ownership and lead from the front.
* A tertiary qualification in business, operations, or a related field is highly regarded but not essential.
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What We Offer
* Base Salary: $90,000 – $100,000 + Super
* Bonus: Up to 30% of base salary
* Benefits: Company car, laptop, and phone provided
* Supportive Team Culture: Work with a collaborative and experienced leadership team
* Career Growth: Be part of a national company with opportunities for advancement
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Additional Details
* Location: Port Macquarie (on-site role only)
* Start Date: ASAP
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If you're ready to lead a high-performing team and make a real impact in a growing business, we'd love to hear from you.