Customer Service Manager
Canberra
Canberra suburb of Page, ACT
Local permanent full-time role
Positively impact the lives of Australia’s most vulnerable.
Everything we do is motivated by excellence served with care. We believe that the best way to provide meaningful, genuine experiences for residents is to train, develop, and recognise our greatest asset -our people. This approach makes the Morrison difference._
A rare chance to join our team, we currently have an prospect for a Customer Service Manager to join our dedicated Morrison Living team - aged care sector._
THE POSITION
Oversee the daily management of the homes support services
Monitor service quality, implement improvements, and meet regulatory standards
Manage and resolve complaints efficiently, ensuring satisfactory outcomes
Lead, train and develop the support services team, ensuring high service standards
Coordinate events and programs to enhance resident well-being and community relationships
THE PERSON
Proven experience in leading and training customer service teams, preferably in healthcare or aged care settings
Excellent communication and interpersonal skills, adept at managing relationships with residents, families, and staff
Demonstrated ability to monitor and improve service quality, ensuring compliance with regulatory standards
Evidence of inoculation against vaccine preventable diseases including covid vaccinations and annual flu shot
NPC: Hold a current National Police Clearance or be willing to obtain one
THE BENEFITS
12 weeks of paid parental leave for primary carers
Access to training and development programs to support your growth
Immediate access to 100+ retail discounts accessible from your mobile
Multiple salary packaging options to help your dollar go further
It’s not just a job, you get to play a part in making a difference to those who need it most
📌 Customer Service Manager Canberra
🏢 Compass Group Australia
📍 Australia