Melbourne Central / Full TimeWelcome to the new era of Fridays!As the General Manager of our Melbourne Central Concept Store, you're not just running a venue—you're leading the charge in redefining what a social dining and gaming experience looks like in Australia.
This isn't your standard bar + grill.
It's high-octane, next-level cocktails, and NYC-inspired eats collide under one buzzing roof.As the GM, you're the vibe-setter, culture driver, and operational weapon behind this game-changing concept.
You'll lead a high-performing team across front of house, bar and kitchen to deliver an unforgettable guest experience—every shift, every night.Key Responsibilities:Operational Leadership & ExecutionDrive operational excellence across all departments—FOH, BOH and BarOversee the seamless integration of tech, digital booking systems, and robotic assistants for a frictionless service model.Ensure high-functioning execution of daily service, kitchen throughput, and guest experience delivery.Team & Culture LeadershipLead, coach, and develop a diverse, high-energy team including AVMs, Bar & Floor staff, and Hosts.Foster a culture that is loud, fun, cheeky, and competitive, matching the Fridays vibe.Deliver hands-on training programs with a focus on guest engagement, upselling and tech use.Guest Experience & Brand ImmersionBe the face of the Fridays experience—welcome guests, hype the floor, and lead by example.Champion the "FRIDAYS" mentality across the venue.Ensure every guest touchpoint—from food to fun—is immersive, memorable, and social-media ready.Financial Performance & Strategic PlanningOwn the venue P&L: optimise revenue across food, and beverage spend.Implement promotions, events, and member engagement strategies that drive dwell time and repeat visits.Collaborate with marketing and ops on pricing models, loyalty programs, and social content amplification.Compliance & StandardsEnsure compliance with all health, safety, and RSA regulations.Champion cleanliness, service consistency, and brand standards throughout the venue.What you'll Bring:Proven GM experience in high-volume hospitality or experiential venues.Strong people leadership and performance management capability.An obsession with guest experience, high energy culture, and building communities.A love for competitive socialising (and maybe a little trash talk).Comfort with digital tools—QR ordering, POS, app-based loyalty, and game tracking.A sharp commercial mind with a passion for operational efficiency and revenue growth.Why choose TGI Friday's:A first-mover role in a flagship concept store with national expansion potential.A bold, fast-paced environment built around fun, food, and friendly fire!Autonomy to shape the future of casual dining in Australia.Competitive salary, bonus structure, and rewards through MyFridays loyalty integration.This Isn't Just a Job—It's a Movement.Slide into your leadership era.
Rally your crew.
Set the vibe.
Lead the charge.Because this isn't your average GM gig.
This is Friday's—and it's game time!