Overview
Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. Every project you undertake will directly contribute to creating a positive impact on the lives of those who need it most. Flexibility to work from our Sydney or Melbourne offices.
Why join us?
For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation's leading life insurers, we're driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. At TAL, we're empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world's largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.
Job Description
This client-facing role within the Partnership Team is responsible for managing TAL's partner relationships and delivering high-quality services in line with service agreements, contractual commitments and value-add offerings. The role plays a critical part in proactively supporting partners and their members, ensuring consistent service delivery while helping TAL meet its strategic and operational commitments. The role also requires strong internal stakeholder engagement across TAL, coordination of activities to meet key commitments, and collaboration with partners to support industry leadership and advocacy.
In This Role You Will
* Create and maintain joint annual and long-term partnership plans aligned to agreed business objectives.
* Identify, design and deliver strategic initiatives that support partner growth and drive outcomes in line with partnership plans.
* Build and manage strong relationships across all levels of the partner organisation.
* Negotiate, deliver and oversee commercial arrangements to ensure mutually beneficial outcomes and achievement of shared objectives.
* Provide exceptional service by monitoring and leveraging insightful reporting.
* Ensure TAL meets agreed business plans and service standards, serving as the primary escalation point for any service issues.
* Maintain a thorough understanding of P&L outcomes, claims experience, profit and expense margins, and external factors that impact pricing.
Qualifications
* Proven ability to build and manage strong relationships, with excellent collaboration, negotiation, and influencing skills.
* Exceptional client management and customer service expertise, supported by strong interpersonal skills.
* In-depth knowledge of the superannuation fund sector and group life insurance, with at least 5 years' experience.
* Excellent communication and presentation capabilities, with the ability to engage diverse stakeholders.
* Strong analytical thinking and problem-solving skills, combined with a track record of successful delivery and implementation.
Additional Information
* TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be:
* An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
* Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
* Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
* We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
* Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we're here to support you.
* You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
* As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
* Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.
* If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
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