Our mission is to accelerate the property industry by championing ownership, initiative and leadership.
Job Overview:
* Deliver timely and high-quality resolutions for inbound client enquiries and support tickets.
* Provide expert guidance on platform features, configurations, and workflows.
* Elevate complex issues through to resolution.
* Leverage monthly governance sessions with key stakeholders to drive strategic decisions.
* Present professional insights for internal and external audiences.
* Serve as the primary escalation point for client issues and performance concerns.
* Cultivate cross-sell and upsell opportunities within existing client portfolios.
* Establish subject matter expertise across products and client segments.
* Foster collaboration with Sales, Product, and Project Management teams to align on client needs and solutions.
* Nurture strong, strategic client relationships.
We thrive in a culture of collaboration, valuing our people as our greatest asset. At Cotality, you can be yourself, lift others up, and make a meaningful impact. By prioritizing clients and driving innovation, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
We're committed to building a diverse workforce and creating an inclusive work environment that celebrates everyone's unique contributions, experiences, and values. We offer a dynamic work environment that encourages creativity, initiative, and professional growth, along with a competitive compensation package.