Join Us as a - Customer Service Ambassador
Join Our Team as a - Customer Service Ambassador
Location: Melbourne- Tullamarine
Type: Casual
Role Purpose: Have you got a passion for customer service? We're seeking Customer Service Ambassadors to provide transport information, customer assistance, passengers and drivers' safety on all of our SkyBus services.
Key Responsibilities:
* Provide high-quality customer service and assistance to passengers travelling on Skybus services
* Answer questions and educate customers about the use of ticketing products and the bus network to ensure a positive public transport experience
* Enhance passenger and driver security by maintaining a visible presence on board bus services and bus stations in the operating area
* Engage with our local communities and support networks to grow an understanding of the bus network and encourage local use
* Work with our local community partners to promote and better the service offering of the bus product in the region
* Support our drivers and our passengers to ensure a comfortable and enjoyable journey environment
* Providing transport information, customer assistance, passengers and drivers' safety on our services.
* Perform any other duties as assigned.
Who You Are:
* A commitment to customer service
* Well-developed communication skills to communicate with people from diverse social and cultural backgrounds
* The ability to remain calm and respond appropriately exercising good judgement while working in high pressured environments
* Conflict resolution skills and the ability to de-escalate and resolve situations involving conflict
* The ability to think on your feet and problem-solve on the spot
* Contribute to a positive workplace culture by working in a cohesive and supportive team
* The ability to make ethical, balanced, fair and impartial decisions while applying learnt theory and relevant legislation
Why Join Us? Become a key player in promoting the SkyBus service and enhancing customer experiences If you're ready to join our team and make a difference, we want to hear from you
Apply Now
We would love to hear from you.
Please submit your Resume and a Cover letter
Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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