Key Role of Patient Services Administrator
The Patient Services Administrator plays a pivotal part in delivering high-quality patient-centred service.
This individual will serve as the primary point of contact for patients, providing accurate information, managing appointments, and supporting billing processes while maintaining a calm and professional environment.
* Provide exceptional customer service to patients, clinicians, and internal departments
* Manage patient medical records and day hospital coordination
* Working understanding of Medicare/ Private Health claims
* Generating invoices and managing billing
* Maintain accurate records using practice management software
* Support patients through their IVF journey with clear communication and care
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Job Description:
As a key member of our team, you will be responsible for delivering exceptional patient experience. This role involves serving as the primary point of contact for patients, providing them with accurate information, managing appointments and supporting billing processes in a calm and professional environment.
Providing exceptional customer service is a critical aspect of this role. You will need to communicate effectively with patients, clinicians, and internal departments to ensure seamless delivery of services.
Managing patient medical records and day hospital coordination is also an essential responsibility. You will work closely with healthcare professionals to ensure that patient information is up-to-date and accurate.
Furthermore, you will have a working understanding of Medicare/Private Health claims and generate invoices and manage billing accordingly. Your attention to detail and organisational skills will be crucial in maintaining accurate records using practice management software.
Finally, you will play a vital role in supporting patients throughout their IVF journey with clear communication and care.
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Required Skills and Qualifications:
* Exceptional customer service skills
* Effective communication and interpersonal skills
* Organisational skills and ability to multitask
* Ability to maintain accurate records using practice management software
* Working understanding of Medicare/Private Health claims
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Benefits:
This role offers a rewarding opportunity to make a positive impact on patients' lives. As a Patient Services Administrator, you will have the satisfaction of knowing that your work is contributing to the delivery of high-quality patient-centred service.
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Others:
We are committed to creating a supportive and inclusive work environment. If you are passionate about delivering exceptional patient experience and possess the necessary skills and qualifications, we encourage you to apply for this role.